Privacy Policy

Last Updated: August 26, 2026

Introduction

This Privacy Policy describes how tundra-field collects, uses, and protects personal information provided through our website and services. We are committed to safeguarding your privacy and handling your data responsibly.

Information We Collect

Personal Information

We collect information that you voluntarily provide when using our services, including:

• Name and contact details (email address, mailing address)
• Booking and expedition preferences
• Payment information (processed through secure third-party providers)
• Medical information relevant to expedition safety
• Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

• Processing booking requests and managing expedition logistics
• Communicating important information about your reservation
• Ensuring participant safety during expeditions
• Improving our services and website functionality
• Sending promotional communications (with your consent)
• Complying with legal obligations and safety regulations

Information Sharing

We do not sell or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist in expedition operations (guides, equipment suppliers)
• With emergency services if participant safety requires it
• When required by law or legal process
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for seven years for legal and insurance purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access to the personal data we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal data under certain circumstances
• Restriction of processing in specific situations
• Data portability where technically feasible
• Objection to processing based on legitimate interests

Cookies

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings. For detailed information, please see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email to registered users.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: [email protected]
Address: 142 Northern Gateway Road, Yellowknife, Northwest Territories, X1A 2N4, Canada